M2 Business Frameworks

Latest M2 News

  • M2 to speak at Global Microsoft Ignite Conference in Atlanta

    Matina invited to speak at Microsoft’s global conference, Ignite 2016,..

    September 23, 2016 More

  • Operationalizing the Brand in Complex Service Businesses – New Publication

    IGI Global is about to publish an extensively revised version..

    August 8, 2014 More

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Driving a different approach to Strategy Consulting

M2 Driving a different approach to Strategy Consulting

Middlesea Insurance

Engaged by the Chairman to initiate a Customer Centric transformation within Middlesea Insurance. Starting from a robust assessment, which involved extensive staff engagement, M2 diagnosed the challenges and opportunities facing Middlesea while establishing a structured approach to change. Working at both an executive level as well as with cross functional teams encompassing all staff, M2 developed a Customer Promise and the creation of a single change plan in which a series initiatives to transform the organization were identified and scoped that would enable the organisation to fully deliver on the Promise. These initiatives were then prioritized and structured into a road map for the company to implement.