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Driving a different approach to Strategy Consulting

M2 Driving a different approach to Strategy Consulting

Saint James Hospital Group

Saint James provides a comprehensive range of healthcare services – ranging from simple blood tests to diagnostic scans, from cosmetic surgery to dental services, from emergency care to complex surgery. Saint James Hospital is ranked as the top private healthcare organizations on the Maltese Islands. Since inception, it has earned a reputation for innovation and excellence as it continues to provide expertise in healthcare disciplines, whilst translating medical knowledge into improved patient care.
Our initial engagement with Saint James was to study the opportunity for Medical Tourism as a specialty area for Saint James Hospital. The study, which included extensive research of the US and European Medical Tourism markets for specific surgical procedures, including waiting lists, pricing and customer experience expectations.
Through direct contact with Agency intermediaries specializing in the business and in market tours, we supported Saint James in building relationships with the market leaders and getting a personal and clear view of the business opportunity, while concurrently positioning Saint James as a top quality medical services provider.
This work has led Saint James to establish a line of business dedicated to Medical Tourism and to materially invest in building up this opportunity. Saint James is now reaping the benefits of this investment and beating its initial targets in terms of the number of Medical Tourism surgeries that it is providing.